Warranty and Returns
Dribble Bibble products are warrantied against any defects in materials or workmanship for a period of 60 days from the date of purchase. Normal wear and tear is not covered. Please keep your receipt or record of purchase for our reference. Warranty issues or claims cannot be processed without proof of purchase from an authorized Dribble Bibble reseller.
Dribble Bibble Returns and Exchange Policy
We genuinely hope you enjoy all of your purchased Dribble Bibble products. In the event that you receive defective product and are not completely satisfied with your purchase, we are happy to provide a refund or exchange provided you follow the procedures outlined below. Products purchased directly by consumer customers from www.dribblebibble.com may be returned within 60 days of receipt for a full refund. All issued refunds will be for the item’s purchase price only. Shipping charges will only be refunded if your product arrives damaged or defective.
To make a return for items purchased at www.dribblebibble.com please follow these steps:
- Please login to your Dribble Bibble account and visit the “My Account” section. Please make note of the order number for the product you would like to return.
- Next, please visit the “Contact Us” page and send us a message including your order number and the reason for your return.
- Next you will be contacted directly via email by a Customer Service Representative who will let you know if your return is approved and the next steps needed to process the return. Please allow our Customer Service Department 48 hours to review your Return Request before they get in touch with you. If your return is approved, you will be provided with shipping instructions and your method of reimbursement, which will either be a refund or store credit.
Damaged or Defective Items
Dribble Bibble strives to provide the highest quality products to our customers. If one of our products arrives defective or damaged we request that you contact our Customer Service Department immediately and within 60 days of receipt of product. All defective or damaged product returns are subject to inspection. Please do not discard defective items. Defective items must be shipped back to us for review. We request that you return the items to us for analysis to prevent future problems. Product credit will be issued to offset shipping costs upon determination of a product as defective. All refunds or exchanges for defective or damaged products are based off of our Customer Service Department’s discretion and must follow the procedures outlined above. Please reference our warranty in determining whether your product problem falls under the umbrella of defective or damaged.